Patient Records, Release of Information and Privacy

At St. Mary’s General Hospital we are committed to protecting the privacy and confidentiality of patient health information. Our policies and procedures comply with provincial and federal legislation. Patient health records are property of the hospital however, this information is accessible.

Availability of Records:

Health information is retained for the period required by law. If you were an adult (18 years according to legislation) at the time of treatment, the information is retained ten years past the date of treatment. In the case of a child (under the age of 18 years), the information is retained for a period of 28 years. Radiology films are retained for five years. Films are not stored on site.

Access to Records:

If you are a patient who would like to access your health information, contact your family doctor or our Patient Records (Release of Information) office. Your written direction/consent with a signature is required outlining the records you wish to obtain.

If you are requesting records for another person, please provide proof that you have the authority to act on their behalf. Record copy requests for legal or insurance purposes should be made by your representative on your behalf with your written consent.

Click on the link below for a release of information form.

Authorization for Disclosure of Patient Information Form.


Records will be forwarded at no charge to another health care provider (including family physicians). Fees will be applied when requesting copies of a patient’s health information  Payment methods accepted are cash or cheque made payable to St. Mary’s General Hospital.

$35.00 – The first 20 pages of a record ($0.25 cents per page for each page after the first 20 pages).

$10.00 – Letter for proof of birth, proof of admission and discharge

$50.00 – Requests from lawyers and insurance companies (must be prepaid prior to release of records). This includes $35.00 for the first 20 pages and $15.00 for a courier. Any additional fees for pages after the first 20 will be billed.

Hours of Release of Information office:

Monday to Friday, 8:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m.

Access to Release of Information office:

A volunteer in the main lobby of the hospital will be pleased to assist you to the Release of Information office.


It is recommended you make an appointment before visiting the hospital.

Release of Information Office: (519) 749-6436

Fax: (519) 749-6568