St. Mary’s Reduces Emergency Department Wait Times

November 18th, 2016

patient in a hospital bed with a physicianSt. Mary’s continues to bring down wait times in its Emergency Department, despite an increase in the volume and complexity of patients visiting the department. The improvement mirrors that seen across the province, according to a new report by Health Quality Ontario.

In 2014-15, 50,000 St. Mary’s Emergency department had 50,000 patient visits compared to a projected 55,000 for the current fiscal year. The wait time from triage to see a physician or Nurse Practitioner has dropped from 3.9 hours in 2015-16 to 3.5 hours from April to September of 2016 – a reduction of 11.4%. During the same period, the total wait time for patients admitted through the Emergency Department went from 22.4 hours to 17.4 hours – a reduction of 28.7%

St. Mary’s has put strategies in place across the hospital to reduce waits in the Emergency Department. Flow has been improved on inpatient units by realigning beds to meet demand from general medicine patients versus surgical patients. Inpatients are being discharged earlier with in home support through our Integrated Comprehensive Care program (ICC).

Click on the links below to read an article in the Waterloo Region Record about reduced waits in local hospitals, as well as improvements province-wide as noted in the Health Quality Ontario report.

Waterloo Region Record: http://www.therecord.com/news-story/6968147-emergency-room-waits-are-dropping-report/

Health Quality Ontario report: http://www.hqontario.ca/System-Performance/Specialized-Reports/Emergency-Department-Report