Patient and Family Advisory Council

Our Patient and Family Advisory Council

In 2015 St. Mary’s General Hospital launched a Patient and Family Advisory Council (PFAC). Now, two years later, we are looking for new advisors, to help improve the patient and family experience by advising our leadership team on matters that impact the patient and family experience and patient- centered care.

SMGH believes in putting the patient and family at the heart of every decision and empowering them to be partners in their care.

Thank you for your interest in partnering with St. Mary’s General Hospital (SMGH) as a Patient and Family Advisor!

Membership Selection

To become a patient or family advisor on the PFAC, candidates must have a recent experience (within the past 3 years) of being a patient or the family of a patient.

Please complete an application form and return it to the SMGH Patient Experience Coordinator. The application will be reviewed by the PFAC Co-Chairs, and some applicants will be invited to SMGH to meet the Co-Chairs and further determine fit and appropriateness. If accepted, the candidate will be informed by the Co-Chairs.


The term for PFAC members is two years, renewable for a maximum of 2 terms (4 years).

Meeting Frequency

The PFAC will meet on the second Monday of the month, six (6) times annually: September, November, January, March, May and June. Members are required to attend at least five meetings per year in order to hold their term.


Passes will be provided to all Patient and Family Advisors

Call for New Advisors

If you are interested in joining the Patient and Family Advisory Council, please complete an application form. Completed applications can be emailed to the Patient Experience Coordinator at or mailed to 911 Queen’s Boulevard, Kitchener, Ontario, Canada, N2M 1B2 to the attention of Gillian Flynn.