Privacy Program

At St. Mary’s General Hospital, we are committed to protecting your privacy. We value your personal health information and manage it with respect and sensitivity.

In order to provide you with safe and quality care, the people involved in planning and providing your care require access to your personal health information.

Our Privacy Program controls how we collect, use, disclose and protect your personal health information. We believe it is important for you to know about this process.

Protecting Your Privacy

Why We Collect Your Personal Health Information

  • Provide you with the best possible care.
  • Receive payment from the Ministry of Health and Long-Term Care.
  • Raise funds for new equipment and research.
  • Meet reporting requirements.
  • Provide effective teaching.

How We Use Your Personal Health Information

  • Identify you and find your health record.
  • To help in providing you with the best quality care. This may include exchanging information with other health care facilities and health care providers involved in your treatment.
  • To meet legal and regulatory needs.
  • To support approved research projects

Implied and Expressed Consent

Implied Consent

When you seek health care from us, we assume that we have your permission to collect, use and share your personal health information among your health care providers.

We may also give your personal health information to your physician or other health care providers outside the hospital, in order to provide you with ongoing health care and follow-up.

Expressed Consent

In certain cases, we are not allowed to assume we have your permission to disclose your personal health information to others. Unless required by law, we will obtain your permission to disclose your personal health information to:

  • Third Parties who do not provide you with health care, such as lawyers, insurance companies, or your employer.
  • A health care provider for reasons other than providing you with care.

In some circumstances, you can tell us not to use or disclose some or all of your personal health information. If you choose to limit how we give out some or all of your personal health information, we are required to inform that the information is inaccurate or incomplete.

You should let hospital staff know if you do not want us to use or disclose some or all of your personal health information.

Accessing Your Own Record

To see your health record, or to request a copy of your health record, please contact our Health Records department. Under legislation, we have 30-days to fulfill these requests.

When We Disclose Your Personal Health Information

These are the circumstances under which we would disclose your personal health information:

  • A substitute decision-maker is making decisions on your behalf.
  • Required by law.
  • Required for billing, reporting statistics, and healthcare management purposes.
  • Requested by a Third Party, provided you have consented to do so.

We also disclose your personal information for:

  1. Patient Directory – your name, your location in the hospital and general health status
    To remove consent: Tell the registrar or nursing staff if you do not wish for this information to be given out.
  2. Fundraising – your name and mailing address
    To remove consent: Contact the Foundation at 519-749-4275 and tell them you do not wish to be contacted.
  3. Faith Community Affiliation – your name and your location in the hospital
    To remove consent: During registration, simply do not provide us with your faith community affiliation.
  4. Health Quality Surveys – your name, phone number and that you had a visit at the hospital
    To remove consent: Decline to participate in the survey.
  5. Research – your health information may be reviewed to determine eligibility to participate in an approved research project.
    To remove consent: Tell the registrar or nursing staff if you do not wish for this information to be reviewed.

Ways We Protect Your Personal Health Information

Here are the ways that we at St. Mary’s General Hospital protect your personal health information:

  • Audits – regular checks to ensure access to your health record is appropriate.
  • Corrections – if you believe your information is not correct, let us know!
  • Investigations – action to address privacy practices and patient concerns.