St. Mary's Emergency Department Launches New Self-Check-In Kiosk
We are extremely excited to announce the launch of our new touchscreen Self-Check-In Kiosk that will be placed in our Emergency Department (ED) beginning today. This new kiosk will replace our old system of registration, which required those coming to be seen in ED to fill out a paper form and wait for their number to be called. Instead, when you enter the ED, the touchscreen kiosk will ask you to enter your first and last name and primary reason for your visit. After submitting your registration, you will be asked to have a seat and wait for a triage nurse to call your name.
So, why are we doing this?
- The Self-Check-In Kiosk will provide a quicker and more efficient check-in process as everything will be done on the touchscreen instead of having to fill out a piece of paper in the waiting area.
- Instead of waiting to hear for a number to be called, you will be called by your name.
- Triage nurses will better understand the reason for everyone’s visit immediately and be able to prioritize the needs of each patient.
- A reduction in paper reduces our waste footprint that will have a big environmental impact over time.
Overall, the implementation of this new registration system is aimed at not only helping us improve the flow of our patients through triage, but also provide a better experience for those coming into our ED and waiting to be seen.
The Emergency Department at St. Mary's has porters and housekeepers that share the responsibility of cleaning the ED and touchscreens. We have hand sanitizers by the screens and encourage and ask that everyone sanitize their hands before and after using the touchscreen.
To assist anyone coming into our ED, we have staff available to help patients with the new technology, a translator tablet if needed at Triage, and when we are able to, will welcome our ED volunteers back who will also be trained on how to assist people in using the new kiosks.
We look forward to hearing feedback from staff, patients, and Care Partners, and will make adjustments along the way!