Contact

Main Site

911 Queen’s Boulevard
Kitchener, Ontario Canada N2M 1B2

Switchboard: 519-744-3311
If you have an inquiry about a patient, your appointments or test results, please call switchboard to connect with the appropriate department.
Telephone (Auto): 519-749-6578 + extension

For a map, parking information and other locations click here.

Patient Experience

Your feedback is important to us. Please let us know about your hospital experience by completing a Patient Experience Survey.

Patient Experience Coordinator | email: patientrelations@smgh.ca | 519-749-6578 ext. 6867

Employee Health & Wellness

For staff and physicians looking to reach the COVID Call Centre, please call 519-749-6578 ext. 6461. The call centre is monitored Monday to Friday. If you are required to leave a message, please provide your first and last name, contact number and you will receive a call back within 48 hours.

Employment Inquiries

To view and apply for career opportunities at St. Mary’s, please visit the careers page for a list of current positions. Note, job applications will only be accepted online.

Recruitment Specialist | email: careers@smgh.ca

Requests for Personal Health Information/Medical Records

Health Information Officer | email: releaseofinfo@smgh.ca | 519-749-6578 ext. 6436

Privacy Office

Corporate Privacy Officer | 519-749-6578 ext. 1209

Volunteering Inquiries

If you are interested in volunteering at St. Mary’s, please complete the volunteer application form found on the volunteer page. Once completed, potential volunteers will be contacted.

Manager, Volunteer Resources | email: prasmussen@smgh.ca | 519-749-6551

General Inquiries

Please note, this email is not monitored 24/7 and should not be used for the release of personal health information or to book/cancel medical appointments. Call the hospital switchboard at 519-744-3311 to speak with the appropriate department about your inquiry. You can also email info@smgh.ca.

Library Services

For Staff and Physicians:
The Library’s primary responsibility is to support the needs of staff and physicians. The Library is available 24/7 for staff, physicians and volunteers by using your hospital-issued identification card.

For questions about our Library, contact: 
519-749-6549
library@smgh.ca

Key Contacts:

President’s Office

Lee Fairclough, President | 519-749-6544 | lfairclo@smgh.ca

Dr. Peter Potts, Joint Chief of Staff | 519-749-6578 | Peter.Potts@grhosp.on.ca

Sarah Farwell, Director, Strategy, Innovation and Communications | sfarwell@smgh.ca

Leisa Faulkner, Vice President, Patient Services and Chief Nursing Executive | lfaulkner@smgh.ca

Sherri Ferguson, Vice President, Quality, People & Performance | sferguso@smgh.ca

Gary Higgs, Vice President & Chief Information Officer | ghiggs@smgh.ca

Lilian Scime, Interim Vice President Corporate Services and Chief Financial Officer | lscime@smgh.ca

Telephone directory (alphabetical)