Online/Phone Visit with an Emergency Doctor

* Virtual and telephone visits are currently unavailable.  Check back for more information on when the clinic will reopen.  

We understand that during the COVID-19 pandemic, you may be hesitant to come to the Emergency Department. If your condition is serious and you cannot wait to see your family doctor, visiting the emergency department is an option for you. However, if your situation is not a medical emergency, there are other more appropriate options available to you including urgent care clinics.

Starting Wednesday, April 15 you also have the option to schedule a same day virtual assessment with a local ED physician if you have an urgent health concern (non-emergency) and do not wish to come to the emergency department. In a medical emergency, call 911 right away.

Clinic hours are Monday to Friday from 8:00 a.m. to 5:30 p.m.

How do I book an appointment?

Call 519-749-2024 to schedule a same day virtual consult with an SMGH Emergency Physician.

Appointments will be booked only for the current day you are calling. Your appointment may be scheduled anytime from 8:00 a.m. to 5:30 p.m., depending on the order your call was received

What do I need in order to get a virtual assessment?

In order to access this option you must have:

  • Valid Ontario Health Card or UHIP policy #
  • Email address
  • Stable internet connection
  • Computer with a microphone, camera, and speaker; or an Android or Apple smartphone

What do I need in order to get a telephone assessment?

In order to access this option, you must have:

  • Valid Ontario Health Card or UHIP policy #
  • Telephone number where you can be reached

If I’m not able to book an appointment, what other options are available?

Appointments are booked on a first come first served basis. If we cannot schedule an appointment, there are a number of other health care options available for you. Click here to learn more.

How is this service different than TeleHealth Ontario?

Your virtual appointment will take place through a video conference call with an emergency physician whereas Telehealth services are offered over the phone by a registered nurse.

What if I believe I have COVID-19 symptoms?

Avoid contact with others. Please notify Waterloo Region Public Health for instructions before coming to hospital at 519-575-4400. You can take a self-assessment online by clicking here.