Text size
Home / Patients & Visitors/ Patient Experience & Relations

Patient Experience & Relations

St. Mary’s General Hospital strives to provide the highest level of care to our patients in order to achieve the best outcome possible. For that to occur, we encourage you to share your experiences and feedback – positive or constructive – with us. Our Patient Experience Coordinator is available to all patients, families, and visitors to assist you when you feel that our usual process to resolve concerns has not been to your satisfaction.

What do I do if I am experiencing difficulties while in the hospital?

We encourage you to first speak with your nurse, team leader or attending physician. If you are not satisfied with the outcome, ask to speak with the Manager of the nursing unit or the Supervisor of the service area. If you still have a concern, please contact the Patient Experience Office.

What does a Patient Experience Coordinator do?

  • Listens to your concerns
  • Communicates the issues to management, physicians and staff so they may be addressed and a response provided
  • Receives compliments/comments and share these with the healthcare team and administration

How can I contact a Patient Experience Coordinator?

  • By telephone
    • from within the Hospital dial ext. 6867
    • from outside of the Hospital dial 519-749-6578 ext. 6867
    • outside of office hours, please leave a message and we will return your call within two business days.
  • In person by appointment
  • By email: patientrelations@smgh.ca
  • By mail: Patient Experience Office, St. Mary’s General Hospital, 911 Queen’s Blvd. Kitchener, ON N2M 1B2
    Office hours: Monday to Friday 8:30 a.m. to 4:30 p.m.

Office hours: Monday to Friday 8:30 a.m. to 4:30 p.m.

Patient Experience

Patient Experience

Your feedback is important to us. Please note that not all fields are required.

Please let us know about your hospital experience by completing this short survey.
Please share with us:

Please share with us: