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Home / Patients & Visitors/ Patient Records & Privacy/ Patient Welcome Package

Welcome Package

A guide for patients and Care Partners.

Patient Declaration of Values

Patient Declaration of Values

The Waterloo Wellington Patient Declaration of Values states that patients can expect their health care to include:


Patient-centred care that understands you are a whole person; treats you with compassion and respect; and includes your family and support system in your care.


A partnership with your care provider that shares responsibility and accountability with you; provides care and support to achieve your health goals; and considers all your health needs, connecting you to health and community services.


Communication that allows you to be heard in a safe and caring environment; provides clear health information that you can understand; and shares open and transparent information with you and your care teams.


Equitable care that puts your needs first regardless of your situation; eliminates barriers to receiving timely and safe services; and is free of prejudice, stigma and judgment.


Continuous improvement in health care that provides you with access to the best quality of care; increases access to new innovative technology and treatments; and contributes to your confidence and trust in the health system.

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